Troubleshooting

SMART Client Errors

• “OS Version not available” Error Message
• Invalid Authentication File Error When Launching the SMART Client
• SMART shows “Invalid config.json” or “auth.txt not found” when running from a network share

Licence and Inventory Problems

• Why does the SMART Client show “0 Keys Available”?
• Where are my Windows licences after purchase?

Post-Injection Problems

• I Forgot to License a Device Before Shipping It
• Resolving Autopilot Profile Issues After Key Injection