The SMART Client launches successfully, but displays: 0 Keys Available
This means the client cannot see any licences that are currently available for injection.
Common Causes
1. No Available Licences
The most common reason is that your account does not currently have any available licences.
You can check your licence inventory by logging into:
If your available licence balance is zero, you will need to purchase additional licences before the SMART Client can perform injections.
2. Your Licences Have Not Yet Been Added
Licences are added to SMART after payment has been received.
For card payments, this is typically automatic.
For bank transfer payments, please email proof of payment to help@smartdpk.com so that we can process the order and allocate the licences to your account.
3. Your Licences Are Assigned to a Different Facility
This is the most common cause when licences appear to exist in SMART but the client still shows 0 Keys Available.
Single Facility Accounts
When a SMART account has only one facility, purchased licences are automatically available to that facility.
No additional action is required.
Multiple Facility Accounts
Once a second facility has been created, newly purchased licences are placed into an assignable licence pool.
Before the SMART Client can use these licences, they must first be assigned to the facility that is running the client.
If licences have not been assigned, the client will display:
0 Keys Available
even though licences exist elsewhere within the account.
How to Check Licence Assignments
- Go to https://app.smartdpk.com/facilities.
- Confirm that licences have been assigned to the facility you are using.
- Verify that the SMART Client is configured to use the authentication file (auth.txt) to the correct facility.
How the SMART Client Determines Available Keys
The SMART Client only displays licences that are:
- Available for use
- Assigned to the selected facility
- Matches the operating system installed
If no matching licences are available for that facility, the client will display 0 Keys Available.
Still Having Problems?
If the SMART Client is showing 0 Keys Available and you believe licences are available, please contact SMART Support and provide:
- Your company name
- The facility name being used
- A screenshot of the SMART Client
Our team will be happy to investigate.