SMART is committed to protecting the data of every refurbisher on our platform. This article explains what data we collect, how it is used, and the controls in place to ensure customer information remains confidential.
Why Customers Ask This Question
Many SMART customers operate in the secondary IT market and may also compete with parts of the wider Foxway group.
We understand this concern.
SMART exists to provide software and licensing services to refurbishers. The success of the platform depends on customers being confident that their business data remains secure and confidential.
What Data Does SMART Collect?
When you use SMART, we collect and store information required to provide the service, including:
- Device information, such as serial numbers and hardware specifications.
- Windows licensing and activation records.
- Account information, including company and user details.
- SMART Client Logs
How Is This Data Used?
SMART uses customer data only for purposes directly related to operating and supporting the platform, including:
- Processing Windows licences through Microsoft’s refurbishment programmes.
- Meeting Microsoft’s compliance and audit requirements.
- Providing technical support and troubleshooting.
- Maintaining platform security, reliability, and service operations.
How Is Customer Data Protected?
Access to SMART customer data is restricted to authorised personnel who require access to perform their role.
SMART customer information is not used by Foxway’s commercial teams for purchasing, sales, trading, or sourcing activities.
Strict internal controls are in place to separate SMART platform operations from other areas of the Foxway business.
Who Is Data Shared With?
Data is only shared where necessary to provide the SMART service or meet contractual and compliance obligations.
This may include:
| Recipient | Purpose |
|---|---|
| Microsoft | Licensing compliance, activation processing, and programme audits |
| Zendesk | Customer support and ticket management |
| OpenAI | Processing messages submitted through AI-powered support tools |
SMART does not sell or rent customer data to third parties.
Your Rights & Questions
Depending on your jurisdiction, you may have rights relating to access, correction, deletion, or restriction of processing of your personal data.
To make a request, please contact SMART Support: https://smartdpk.com/contact