This article explains how to obtain invoices and proforma invoices for orders placed through the SMART platform.
Invoices
Invoices are automatically generated when an order is completed and can be downloaded directly from the SMART platform.
To access an invoice:
- Log in to your SMART account: https://smartdpk.com/my-account
- Navigate to Orders.
- Locate the relevant order.
- Click Download Invoice.
If you are unable to locate an invoice, please contact SMART support: help@smartdpk.com
Proforma Invoices
Proforma invoices can be generated before payment is made and are commonly used for internal purchasing approval processes or bank transfers.
To access a proforma invoice please contact SMART support.
Important Information
Payment Details
Always ensure payment is made using the bank details shown at checkout.
If SMART changes its banking details, this will be clearly communicated to customers.
License Release
Licenses are made available once payment has been received.
Multiple Facilities
For organisations with multiple facilities, purchased licenses are initially placed into an assignable pool.
You can allocate licenses to specific facilities by navigating to: https://app.smartdpk.com/facilities