SMART is a cloud-based platform built specifically for IT refurbishers.
As a Microsoft Authorized Refurbisher (MAR), we created SMART to remove the complexity traditionally associated with participating in the programme. SMART simplifies Windows licensing, compliance, reporting, Autopilot removal, and device preparation, allowing refurbishers to focus on processing and selling devices rather than managing Microsoft systems.
Before SMART, refurbishers often needed to manage complex on-premises infrastructure, Microsoft reporting tools, licensing processes, and compliance requirements themselves. SMART replaces these challenges with a simple, cloud-based solution that scales from small refurbishment operations to large enterprise processing facilities.
SMART acts as the middleware between Microsoft and the refurbisher, handling the compliance, licensing and reporting requirements of the programme.
What Does SMART Do?
SMART helps refurbishers:
- Purchase genuine Microsoft Windows licences
- Inject digital Windows licences into refurbished devices
- Remain compliant with Microsoft refurbishment requirements
- Remove Windows Autopilot registrations
- Validate Windows 11 hardware compatibility
- Check and install missing drivers
- Track licensing activity and reporting
- Manage multiple facilities and users
- Automate device preparation and deployment workflows
- Simplify large-scale imaging and refurbishment processes
By bringing these functions together into a single platform, SMART reduces administrative overhead, improves consistency, and helps refurbishers scale their operations.
Lowering the Barrier to Entry
Historically, participating in Microsoft's refurbishment programmes could be complex and resource-intensive.
SMART lowers the barrier to entry by handling much of the onboarding, technical, and compliance workload on behalf of the refurbisher. Whether you're processing a handful of devices each week or thousands per month, SMART provides the tools needed to license devices correctly, maintain compliance, and operate efficiently.
Beyond Licensing
SMART is not just designed to help refurbishers remain compliant.
We believe the ultimate goal of participating in the Microsoft Authorized Refurbisher programme is to increase the value, trust, and marketability of refurbished devices.
A properly licensed and compliant device gives buyers greater confidence, helps organisations meet procurement requirements, and allows refurbishers to differentiate themselves from competitors operating outside recognised refurbishment programmes.
To support this, SMART provides a range of tools that help refurbishers demonstrate their legitimacy and compliance to customers, suppliers, and auditors.
These include:
- Public refurbisher verification pages
- Unique Refurbisher IDs
- Device verification services
- Marketing toolkits
- Certificates and compliance materials
- QR codes for verification and traceability
- Public validation of genuine MAR licensed devices
These tools help build trust throughout the refurbishment supply chain, from the organisation selling equipment to the refurbisher, through to the end customer purchasing the refurbished device.
How SMART Works
SMART consists of several connected components:
SMART App
The web-based dashboard where you manage licences, facilities, users, reporting, orders, and device activity.
SMART Client
The application used on refurbished devices to perform licence injection, driver validation and installation, compliance checks, and device preparation.
SMART Deploy
A suite of deployment and imaging tools designed to simplify Windows installation, device preparation, and large-scale refurbishment workflows.
SMART Web
Our front-facing website, where refurbishers can manage their subscription, purchase licences, access support resources, and learn about the SMART platform.
Why Refurbishers Choose SMART
SMART was built by refurbishers for refurbishers.
Today, over 1,000 refurbishers across 56 countries use SMART to simplify Windows licensing, reduce compliance risk, improve technician productivity, and prepare devices more efficiently.
By removing complexity and automating key parts of the refurbishment process, SMART allows refurbishers to focus on what matters most: refurbishing, selling, and growing their business.